Newtown Osteo Privacy Policy

Your privacy matters

At Newtown Osteo, we heartily believe in being transparent with what we do with your personal information. Please take the time to read our privacy policy and you’re welcome to contact us any time to ask questions. 

Privacy Policy
Newtown Osteo is committed to providing quality service to you and this policy describes how we collect, hold, use and disclose your personal information, and how we maintain the security of your personal information.

What is personal information?
“Personal information” means any information or opinion about an individual. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you may include:

  • Name
  • Date of birth
  • Street address
  • Email address
  • Phone number
  • Medical history
  • Medical and/or clinical records

This information is provided directly from you when you book an initial appointment at our clinic and stored on our electronic filing system. We may also receive personal information from a third
party if you have been referred from other healthcare professionals (e.g. your general practitioner). In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Why do we collect personal information?

We collect your personal information for the primary purpose of providing you with a healthcare service and for reasons that aid in our ability to provide you with this service. Your personal information may also be used for online mailing lists. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious risk to health or life, or as otherwise required by law, and we take appropriate measures to protect the security of this information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Disclosure of your personal information

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • Your general practitioner
  • Other healthcare providers if they are actively involved in your healthcare, or if you require a referral
  • Private insurer if applicable

Access to your Personal Information

You may access the personal information we hold about you. If you wish to access your personal information, please contact us in writing. In order to protect your personal information, we may require identification from you before releasing the requested information.

How do we protect your personal information?

Newtown Osteo will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: Having robust physical security of our premises and databases/records. Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you. Having technological measures in place

Privacy and our website

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses “cookies”. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is used for the purposes of administering our business activities, providing the products and services you requested and processing your payments. It is also used to monitor the use of the service, for marketing and promotional efforts, for the improvement of our website content, layout, and services, and for other lawful purposes. Cookies do not allow us to gather any personal information about you. If you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies.